# Delete your account — POSCountr

> Deactivate your POSCountr account in the app, ask us to delete your personal data, or close a whole business — what is deleted, what is kept, and when.

Source: https://www.poscountr.com/account-deletion · Last updated: 2026-11-08

Last updated: 2026-11-07. Operated by Aarvin Ventures.

This page explains how owners, managers and kitchen staff can deactivate their POSCountr account and ask for their personal data to be deleted — from the app or without it.

## The short version

- In the app: Profile → Deactivate account
- Or email or WhatsApp us to delete your data
- Completed within 30 days of a verified request
- Invoices kept as long as GST law requires

## 1. Deactivate your account in the app

1. Open the POSCountr app and sign in.
2. Go to **Profile** and tap **Deactivate account**.
3. Confirm with your password (owners) or PIN (staff).

You are signed out on every device straight away and can no longer sign in. Sales and invoices you created stay with the business, because the business must keep them by law.

## 2. Ask us to delete your personal data

To have your personal data deleted — with or without the app — contact us from the email address or phone number registered to your account:

- Email [sannagiri@aarvinventures.com](mailto:sannagiri@aarvinventures.com) with the subject “Delete my POSCountr account”, or
- message [WhatsApp +91 81258 55266](https://wa.me/918125855266).

Tell us your name, your business’s Business ID (the first part of its web address) and your username or email. Staff may also ask their owner to deactivate them. We will verify the request, confirm what will happen, and complete it within 30 days.

## 3. What is deleted and what is kept

| Data | What happens |
| --- | --- |
| Your sign-in (email or username, password or PIN hash, sessions) | Deleted |
| Your profile details (name, contact details) | Deleted, or replaced with an anonymous label on records that must be kept |
| Security logs about your account | Deleted after up to 12 months |
| Invoices, sales and accounting records of the business | Kept for the business as GST law requires (generally 72 months from the due date of the annual return), then deleted |

## 4. Closing a whole business account

An owner can ask us to close the business’s POSCountr account. We will first offer an export of its data, then delete it after 30 days, except records the law requires to be kept. A plan that is simply not renewed does **not** delete any data.

## 5. If you are a customer of a business

If your name or phone number is on a bill from a business that uses POSCountr, that business controls your data. Please contact the business; if you cannot reach it, contact our Grievance Officer and we will help.

## 6. Grievance Officer

|  |  |
| --- | --- |
| Name | Sannagiri Raviteja |
| Designation | Grievance Officer, Aarvin Ventures |
| Email | [sannagiri@aarvinventures.com](mailto:sannagiri@aarvinventures.com) |
| Phone / WhatsApp | +91 81258 55266 |
| Address | Villa 24, Plot No 24, Affluence Villas, Haris Pranava Township, Manneguda, Ranga Reddy, Telangana 501510, India |

We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt. If you are not satisfied with our response on a personal-data matter, you may approach the Data Protection Board of India.