# Cancellation & Refund Policy — POSCountr

> How cancellations, renewals, upgrades and refunds work for POSCountr plans and add-ons — including duplicate payments and refund timelines.

Source: https://www.poscountr.com/refund-policy · Last updated: 2026-11-08

Last updated: 2026-11-07. Operated by Aarvin Ventures.

This policy applies to fees paid to us for POSCountr plans and add-ons. The POSCountr apps are free to download and have no in-app purchases.

## The short version

- Cancel any time — the plan runs to the end of the paid period
- Duplicate or mistaken payments refunded in full
- Refunds within 7 working days of approval
- The apps are free — no in-app purchases

## 1. How plans are billed

- Plans and add-ons are quoted for your business and billed in advance for a monthly or yearly period, with GST.
- A trial is free and ends on its own; nothing is charged unless you choose a plan.
- We do not store your card details or charge you automatically; each period is invoiced.

## 2. Cancelling

- You can cancel at any time by telling us on [WhatsApp +91 81258 55266](https://wa.me/918125855266) or at [sannagiri@aarvinventures.com](mailto:sannagiri@aarvinventures.com).
- Your plan stays active until the end of the period you have paid for; you will not be invoiced again.
- Before your plan ends you can export your sales, stock and accounts; see our [Terms](https://www.poscountr.com/terms) for what happens to your data afterwards.

## 3. Refunds

Fees for a period that has already started are not refundable, except:

- **Duplicate or mistaken payments** — refunded in full.
- **Our failure** — if POSCountr is unavailable for a substantial part of a paid period because of our fault, we will refund or credit the affected portion.
- **Where the law requires** a refund.

Approved refunds are made to the original payment method within 7 working days of approval. Bank or gateway charges, if any, are borne as the payment method’s rules provide.

## 4. Upgrades, downgrades and add-ons

- **Upgrades** take effect when invoiced; the unused part of your current plan is credited against the new one.
- **Downgrades** take effect from your next period. Data beyond the lower plan’s limits stays readable.
- **Add-ons** follow the same rules as plans.

## 5. Payments your customers make to you

Money your customers pay your business — in cash, by UPI, by card or through a payment terminal — is between them and your business. Refunds of those payments are your business’s responsibility.

## 6. Questions

|  |  |
| --- | --- |
| Name | Sannagiri Raviteja |
| Designation | Grievance Officer, Aarvin Ventures |
| Email | [sannagiri@aarvinventures.com](mailto:sannagiri@aarvinventures.com) |
| Phone / WhatsApp | +91 81258 55266 |
| Address | Villa 24, Plot No 24, Affluence Villas, Haris Pranava Township, Manneguda, Ranga Reddy, Telangana 501510, India |

We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt. If you are not satisfied with our response on a personal-data matter, you may approach the Data Protection Board of India.