# Terms of Service — POSCountr > The terms for using POSCountr — accounts, plans and fees, your data, acceptable use, GST responsibility, availability, liability and termination. Source: https://www.poscountr.com/terms · Last updated: 2026-11-08 Last updated: 2026-11-07. Operated by Aarvin Ventures. These terms are an agreement between Aarvin Ventures and the business that uses POSCountr (“you”). Please read them carefully. ## The short version - Your business data belongs to your business - Plans billed in advance, monthly or yearly - If a plan lapses: 14 days read-only, nothing deleted - Indian law; courts at Ranga Reddy, Telangana ## 1. Agreement By signing in to or using POSCountr — the web dashboard, the iPhone, iPad and Android apps and related services (the “Service”) — you agree to these Terms, our [Privacy Policy](https://www.poscountr.com/privacy-policy), our [Data Processing Terms](https://www.poscountr.com/data-processing) and our [Cancellation & Refund Policy](https://www.poscountr.com/refund-policy). If you use the Service for a business, you confirm that you are authorised to bind it. If you do not agree, do not use the Service. ## 2. The Service POSCountr provides point-of-sale billing, GST invoicing, kitchen display, inventory, purchasing, memberships, subscriptions, quotations, reports, attendance and accounts export for businesses in India. Which features you can use depends on your plan and the modules switched on for your business. We may improve, change or retire features; we will not materially reduce the core of a plan you have paid for during its paid period. ## 3. Accounts and users - You must be at least 18 years old and act for a lawfully operating business. - We create your business and its first owner account at onboarding. Owners create managers and kitchen staff and are responsible for everything done under their business’s accounts. - Keep passwords and PINs confidential, deactivate people who leave, and tell us promptly about any unauthorised access. - Your team signs in on your business’s own address or in our apps. Do not share accounts between people. ## 4. Plans, trial, fees and taxes - Plans and add-ons are priced by quote and confirmed in an order or invoice from us. Fees are payable in advance for the monthly or yearly period chosen, by the due date on our invoice. GST is charged in addition. - A trial, where offered, is free for its stated period and does not renew into a paid plan unless you choose one. - Plans have limits — for example on businesses, outlets, users or certain records. If you need more, we will quote an upgrade or an add-on. - As a plan nears its end date we remind you. If it is not renewed, your account becomes **read-only for 14 days** (you can view and export, but not bill), and is then suspended until renewal. Your data is not deleted because a plan lapsed. - Cancellations and refunds are governed by our [Cancellation & Refund Policy](https://www.poscountr.com/refund-policy). ## 5. Your data - Data you or your team enter (“Customer Data”) belongs to your business. You grant us the rights needed to host, process and display it solely to provide the Service. - For personal data of your customers, suppliers and staff, you are the Data Fiduciary and we are your Data Processor under our [Data Processing Terms](https://www.poscountr.com/data-processing). You are responsible for having a lawful basis to collect it and for any notice your customers are owed. - You can export sales, stock, accounts and Tally files at any time from the Service. ## 6. GST and accounting responsibility POSCountr calculates taxes and numbers invoices from the information you enter — your GSTIN and state, your customers’ GSTIN or state, and the rates and HSN/SAC codes on your products. You are responsible for that information being correct, and for your GST registrations, returns, payments and books. POSCountr is a billing and records tool and does not provide tax, legal or accounting advice. Treatments such as Section 9(5) for food-delivery platforms follow our understanding of the law; confirm them with your own tax adviser. ## 7. Acceptable use You will not, and will not let anyone: - record false or misleading sales, invoices, stock or accounts, or use the Service to evade tax; - access data, businesses or outlets outside what your account allows, or probe, scan or test the Service’s security without our written permission; - circumvent sign-in, PIN, lock-out, licence or module controls; - copy, reverse-engineer, resell or scrape the Service, or use automated means beyond its normal use; - upload unlawful content or malware, or use the Service to harass or harm anyone. ## 8. Third-party services The Service works alongside products we do not control — app stores, payment providers such as Razorpay, Tally, WhatsApp, Swiggy and Zomato, printers and scanners. Your use of them is governed by their own terms. POSCountr is not affiliated with or endorsed by them; their names are trademarks of their owners and are used only to describe compatibility. ## 9. Availability and support - We aim to keep the Service available and fast, and schedule maintenance to avoid business hours where we can, but we do not promise uninterrupted or error-free operation unless a written service-level agreement says otherwise. - The Service needs an internet connection. The web dashboard can queue sales while offline; queued sales are not sent to the kitchen and stock is updated when they sync. - Support is provided by WhatsApp, phone and email during the hours on our [Contact page](https://www.poscountr.com/contact). ## 10. Intellectual property The POSCountr name, logo, software, apps, designs and documentation belong to Aarvin Ventures. We grant you a non-exclusive, non-transferable right to use the Service for your business during your plan. Suggestions you send us may be used to improve POSCountr without obligation to you. ## 11. Confidentiality Each party will keep the other’s non-public information confidential and use it only for this agreement, except where disclosure is required by law. ## 12. Disclaimer Except as stated in these Terms, the Service is provided “as is” and “as available”, and we disclaim all other warranties to the extent the law allows, including fitness for a particular purpose. ## 13. Limitation of liability To the maximum extent permitted by law, Aarvin Ventures will not be liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data arising from the Service. Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim. ## 14. Indemnity You will indemnify Aarvin Ventures against third-party claims, penalties and costs arising from your Customer Data, your tax filings, your breach of these Terms or your violation of anyone’s rights, including your customers’ and staff’s. ## 15. Suspension and termination - You may stop using the Service at any time; your plan ends at the close of the period you have paid for. - We may suspend or terminate access for non-payment, a serious or repeated breach of these Terms, fraud, or a security risk to the Service or other businesses, with notice where practicable. - After termination, the owner may ask for an export of the business’s data within 30 days. We then delete Customer Data, except records the law requires us to keep. ## 16. Events beyond our control Neither party is liable for delay or failure caused by events beyond its reasonable control, such as natural disasters, epidemics, war, riots, government action, power, internet or telecom failures, or failures of third-party platforms. ## 17. Governing law and disputes These Terms are governed by the laws of India. The courts at Ranga Reddy District, Telangana have exclusive jurisdiction, subject to any rights you have under consumer-protection law. Before going to court, both parties will try in good faith to resolve a dispute through our Grievance Officer. ## 18. Changes to these Terms We may update these Terms as POSCountr changes. We will notify owners of material changes in the Service or by email at least 15 days before they take effect, unless a change is required sooner by law. Continued use after that date means you accept the updated Terms. ## 19. Contact and grievance | | | | --- | --- | | Name | Sannagiri Raviteja | | Designation | Grievance Officer, Aarvin Ventures | | Email | [sannagiri@aarvinventures.com](mailto:sannagiri@aarvinventures.com) | | Phone / WhatsApp | +91 81258 55266 | | Address | Villa 24, Plot No 24, Affluence Villas, Haris Pranava Township, Manneguda, Ranga Reddy, Telangana 501510, India | We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt. If you are not satisfied with our response on a personal-data matter, you may approach the Data Protection Board of India.