Cancellation & Refund Policy

1. How plans are billed

• Plans and add-ons are quoted for your business and billed in advance for a monthly or yearly period, with GST.
• A trial is free and ends on its own; nothing is charged unless you choose a plan.
• We do not store your card details or charge you automatically; each period is invoiced.

2. Cancelling

• You can cancel at any time by telling us on WhatsApp +91 81258 55266 or at sannagiri@aarvinventures.com.
• Your plan stays active until the end of the period you have paid for; you will not be invoiced again.
• Before your plan ends you can export your sales, stock and accounts; see our Terms for what happens to your data afterwards.

3. Refunds

Fees for a period that has already started are not refundable, except:

• Duplicate or mistaken payments — refunded in full.
• Our failure — if POSCountr is unavailable for a substantial part of a paid period because of our fault, we will refund or credit the affected portion.
• Where the law requires a refund.

Approved refunds are made to the original payment method within 7 working days of approval. Bank or gateway charges, if any, are borne as the payment method’s rules provide.

4. Upgrades, downgrades and add-ons

• Upgrades take effect when invoiced; the unused part of your current plan is credited against the new one.
• Downgrades take effect from your next period. Data beyond the lower plan’s limits stays readable.
• Add-ons follow the same rules as plans.

5. Payments your customers make to you

Money your customers pay your business — in cash, by UPI, by card or through a payment terminal — is between them and your business. Refunds of those payments are your business’s responsibility.

6. Questions

We acknowledge every grievance within 48 hours and aim to resolve it within one month of receipt. If you are not satisfied with our response on a personal-data matter, you may approach the Data Protection Board of India.